About RSA Insurance Group
RSA Insurance Group is a multinational insurer headquartered in London, generating over £6 billion in revenue annually. Serving customers across personal and commercial lines, RSA manages a vast portfolio of insurance products worldwide, including nearly one million retail insurance policies.

The Challenge

Like many large enterprises, RSA recognized the business potential of its data but faced significant challenges in realizing it.

Its policy administration systems generated high-velocity data that was difficult to reliably capture and store.

Years of internal effort had failed to overcome the data engineering and platform reliability obstacles.

Without a solid data foundation, the business was unable to generate meaningful sales insights, improve regulatory governance, or deliver enhanced customer outcomes.

RSA needed a trusted partner with deep data engineering and Cassandra expertise to break through these barriers, modernize its data platform, and allow the business to focus on insight and value creation.

The Solution

RSA appointed Digitalis.io as the strategic partner to design, operationalize, and optimize its data platform.

• Deep Cassandra Expertise
  Digitalis provided proven best practices for running Cassandra in enterprise environments—knowledge and operational experience that went beyond what even the vendor’s professional services team could deliver.
• Operational Reliability
  By taking ownership of operations and maintenance, Digitalis ensured the platform was stable, secure, and reliable, removing a key bottleneck for the RSA team.
• Platform Modernization & Vendor Support
  Digitalis successfully delivered major Cassandra platform upgrades, ensuring RSA stayed under vendor support coverage while extending system resilience.
• Cost Efficiency & Optimization
  Through capacity optimization and fine-tuning of operations, Digitalis helped RSA manage the cost-benefit ratio of its platform while maximizing performance.

This collaboration allowed RSA’s internal teams to shift focus—away from keeping the platform operational and towards extracting value from the data itself.

The Outcome / Benefits

With Digitalis.io as a partner, RSA finally gained the robust and scalable data foundation it had been missing for years.

Unlocked data-driven insight – enabled new sales insights and reporting to inform business growth

Improved regulatory governance – provided secure and compliant data infrastructure to support oversight requirements

Enhanced customer outcomes – delivered better customer service and retention across a portfolio of nearly one million retail policies

Long-term value and trust – empowered RSA’s Data & Insight programme to pursue innovation with confidence, backed by a resilient infrastructure

"The Digitalis partnership finally gave us the strong foundation we needed to build our data exploitation story. Without that in place, we could not have created the insights, governance, and customer outcomes that set us apart. I could not have asked for a more capable or more knowledgeable partner than the Digitalis team."

Why Digitalis.io

Digitalis.io helps leading enterprises like RSA unlock the value of their data by combining expertise in distributed systems, open-source technologies, and modern infrastructure operations. Our focus is zero-downtime migrations, secure and scalable platforms, and cost-optimized long-term operations—giving clients the foundations they need to innovate with data at scale.

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